Issue with Funding via MoonPay – Funds Sent to Ethereum Instead of Abstract Network
В
Вадим Бугоян
I recently attempted to fund my wallet using the "Fund" button on your official interface. I followed the instructions provided on your website, and was redirected to complete the purchase via MoonPay.
However, after completing the transaction, the funds were sent to the Ethereum network instead of being credited to the Abstract network, which I intended and expected based on the context of the interface.
I want to emphasize that I used only the official Abstract website and its interface, and at no point did I manually change any settings or select a different network. This issue appears to have occurred due to how the MoonPay integration is configured.
Could you please advise:
How can I retrieve or bridge these funds from Ethereum to Abstract?
Is there a way your team can assist in crediting the appropriate Abstract wallet or resolving this discrepancy?
I would greatly appreciate your help in resolving this matter. I can provide transaction details or screenshots if needed.
Thank you in advance for your assistance.